Terms and Conditions

Last Updated: November 25, 2025

1. INTRODUCTION

Welcome to Alfa Quilon Dry Fruits. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from Alfa Quilon Dry Fruits ("we," "us," or "our"). By accessing our website and placing an order, you agree to be bound by these Terms.

Business Details:

Business Name: Alfa Quilon Dry Fruits
Business Location: Kollam, Kerala, India
Contact Email: alfaquilon@gmail.com
FSSAI Certified

Please read these Terms carefully before placing an order. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

2. DEFINITIONS

"Customer," "you," or "your" refers to the person accessing our website and/or purchasing products
"Products" refers to dry fruits and related items sold on our website
"Order" refers to your request to purchase Products from us
"Website" refers to our e-commerce platform hosted on Shopify

3. PRODUCTS AND SERVICES

3.1 Product Range

We sell premium quality dry fruits including:

Cashew nuts
Walnuts
Macadamia nuts
Raisins

3.2 Product Information

All products are sourced directly by Alfa Quilon Dry Fruits
Nutritional information is provided with each product listing
Product shelf life: 60 days from the date of packaging (best before date mentioned on packaging)
ALLERGEN WARNING: All our products contain tree nuts and may have been processed in facilities that handle other allergens

3.3 Product Quality

We are FSSAI certified and comply with all Indian food safety standards
All products are packaged in airtight or vacuum-sealed packaging to maintain freshness
Natural variations in size, color, and taste may occur as these are natural products

3.4 Storage Instructions

After receiving your order, please store dry fruits in airtight metal containers in a cool, dry place away from direct sunlight to maintain freshness throughout the shelf life period.

4. ACCOUNT REGISTRATION

4.1 Account Requirement

You must create an account to purchase products from Alfa Quilon Dry Fruits. By creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your account password
Accept responsibility for all activities under your account

4.2 Information Collection

We collect the following information:

Name
Contact number
Shipping address
Email address

4.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately of any unauthorized use of your account.

5. PRICING AND PAYMENT

5.1 Pricing

All prices are listed in Indian Rupees (INR)
Prices are inclusive of applicable taxes (GST)
Prices are subject to change without notice
We reserve the right to modify prices at any time
The price applicable to your order will be the price displayed at the time of order placement

5.2 Payment Methods

We accept the following payment methods:

Credit Cards
Debit Cards
UPI (Unified Payments Interface)

5.3 Payment Processing

Payment is charged at the time of order placement
All payments are processed securely through our payment gateway partners
You may save your payment information for future purchases (subject to your consent)

5.4 Discounts and Promotional Codes

We may offer discount codes and promotional coupons from time to time
Promotional codes are subject to specific terms and validity periods
We reserve the right to refuse or cancel any promotional code at our discretion
Only one promotional code may be used per order unless otherwise specified

5.5 No Additional Fees

We do not charge any handling fees or hidden charges. The price you see at checkout is the final price you pay.

6. ORDERS

6.1 Order Placement

By placing an order, you make an offer to purchase products subject to these Terms
All orders are subject to acceptance by Alfa Quilon Dry Fruits
We reserve the right to refuse or cancel any order at our discretion

6.2 Order Processing

Orders are typically processed within 1 business day
Orders are verified before fulfillment to ensure accuracy and prevent fraud

6.3 Order Cancellation by Alfa Quilon Dry Fruits

We reserve the right to cancel orders under the following circumstances:

Product unavailability or out of stock
Pricing or product description errors
Suspected fraudulent activity
Inability to verify or authenticate order information
Maximum order quantity exceeded

If we cancel your order after payment has been processed, we will issue a full refund to your original payment method.

6.4 Order Modification or Cancellation by Customer

Once an order is placed, it cannot be modified or cancelled by the customer. Please review your order carefully before completing your purchase.

6.5 Order Confirmation

You will receive an order confirmation email once your order is successfully placed. This confirmation does not constitute acceptance of your order.

6.6 Maximum Order Quantities

Certain products may have maximum order quantity limits. These limits are displayed on the product page and enforced at checkout.

7. SHIPPING AND DELIVERY

7.1 Shipping Area

We currently ship only within India.

7.2 Delivery Timeframes

Standard delivery: 3-7 business days from order confirmation
Delivery times are estimates and may vary based on location and circumstances beyond our control
Delivery times do not include order processing time (1 business day)

7.3 Shipping Charges

Shipping charges are calculated at a flat rate
Shipping costs will be displayed at checkout before you complete your purchase

7.4 Shipping Method

We use multiple shipping carriers to ensure reliable delivery. The carrier will be assigned based on your location and product availability.

7.5 Packaging

All products are shipped in airtight or vacuum-sealed packaging to maintain freshness during transit.

7.6 Risk of Loss

The risk of loss and title for products pass to you upon delivery to the shipping address provided. However, we bear responsibility for products damaged or lost during shipping.

7.7 Delivery Delays

If your delivery is delayed beyond the expected timeframe, please contact our customer support team at alfaquilon@gmail.com for assistance.

7.8 Delivery Address

Please ensure your shipping address is accurate and complete
We are not responsible for delays or non-delivery due to incorrect address information provided by you
Orders cannot be redirected to a different address once shipped

8. RETURNS, REFUNDS, AND DAMAGED PRODUCTS

8.1 No Returns Policy

Due to the nature of our products (food items), we DO NOT accept returns or exchanges. All sales are final.

8.2 Damaged or Spoiled Products

If you receive products that are damaged, spoiled, or appear to be tampered with:

Contact us immediately at alfaquilon@gmail.com with photographs of the damaged products and packaging
Do not consume the product
We will investigate the matter and provide appropriate resolution on a case-by-case basis

8.3 Wrong Items Shipped

If you receive incorrect items:

Contact us within 24 hours of delivery at alfaquilon@gmail.com
Provide your order number and photographs of the items received
We will arrange for the correct items to be shipped to you at no additional cost
We may arrange for collection of the wrong items

8.4 Product Quality Guarantee

We guarantee that our products will maintain their freshness for 60 days from the date of packaging when stored as per our storage instructions. If you receive products close to their expiry date or with quality issues, please contact us immediately.

8.5 Refunds

Refunds are only issued in exceptional circumstances at the sole discretion of Alfa Quilon Dry Fruits, such as:

Order cancelled by us due to unavailability
Failure to deliver the order
Duplicate payment processing errors

Refunds, when applicable, will be processed to the original payment method within 7-10 business days.

9. CUSTOMER RESPONSIBILITIES

9.1 Inspection Upon Delivery

Inspect your order immediately upon delivery
Check for any signs of damage to the packaging
Verify that you have received the correct items
Report any issues within 24 hours of delivery

9.2 Storage

Follow our storage instructions to maintain product quality and freshness throughout the 60-day shelf life period.

9.3 Allergen Awareness

IMPORTANT: All our products contain tree nuts. If you have nut allergies, do not purchase or consume our products. We are not liable for any allergic reactions.

9.4 Consumption

Consume products before the best before date mentioned on the packaging. Do not consume products that appear spoiled, have unusual odor, or show signs of contamination.

10. CUSTOMER SUPPORT AND COMPLAINTS

10.1 Contact Us

For any queries, complaints, or support:

Email: alfaquilon@gmail.com
We aim to respond to all inquiries within 24-48 hours

10.2 Complaint Resolution

We take customer complaints seriously
All complaints will be investigated promptly
We will work with you to resolve issues fairly and in accordance with applicable consumer protection laws

11. LOYALTY AND REWARDS PROGRAM

11.1 Program Details

We offer a loyalty and rewards program for our customers. The terms and conditions of the loyalty program are subject to separate terms that will be provided when you enroll in the program.

11.2 Program Changes

We reserve the right to modify, suspend, or terminate the loyalty program at any time without prior notice.

12. MARKETING COMMUNICATIONS

12.1 Marketing Emails

By creating an account, you agree to receive marketing communications, promotional offers, and newsletters from Alfa Quilon Dry Fruits.

12.2 Opt-Out

You may opt out of marketing emails at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us at alfaquilon@gmail.com to request removal from our mailing list
Updating your communication preferences in your account settings

12.3 Transactional Emails

You will continue to receive transactional emails (order confirmations, shipping notifications, etc.) even if you opt out of marketing communications.

13. CUSTOMER REVIEWS

13.1 Review Submissions

We encourage customers to leave honest reviews of our products. By submitting a review, you grant Alfa Quilon Dry Fruits the right to use, reproduce, and display your review on our website and marketing materials.

13.2 Review Guidelines

Reviews must:

Be based on your genuine experience with the product
Not contain offensive, defamatory, or inappropriate content
Not include personal information of others
Comply with applicable laws

We reserve the right to remove reviews that violate these guidelines.

14. INTELLECTUAL PROPERTY

14.1 Ownership

All content on our website, including but not limited to:

Logo and brand name (Alfa Quilon Dry Fruits)
Product descriptions
Product images
Website design and layout
Text and graphics

are the intellectual property of Alfa Quilon Dry Fruits and are protected by Indian and international intellectual property laws.

14.2 Restrictions

You may not:

Copy, reproduce, or distribute any content from our website without written permission
Use our logo, brand name, or any proprietary content for commercial purposes
Create derivative works based on our content
Frame or mirror any part of our website

14.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.

15. PRIVACY AND DATA PROTECTION

15.1 Data Collection and Use

We collect and process your personal information in accordance with applicable Indian data protection laws. Please refer to our Privacy Policy for detailed information on how we handle your data.

15.2 Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

15.3 Third-Party Services

We may use third-party service providers (payment processors, shipping carriers, marketing platforms) who may have access to your information. These providers are contractually obligated to protect your data.

16. LIMITATION OF LIABILITY

16.1 To the Maximum Extent Permitted by Indian Law

Alfa Quilon Dry Fruits shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Business interruption
Personal injury or property damage (except as caused by our negligence)

16.2 Maximum Liability

Our total liability to you for any claim arising out of or relating to these Terms or your use of our products shall not exceed the amount you paid for the specific product giving rise to the claim.

16.3 Exceptions

Nothing in these Terms shall exclude or limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under Indian law

16.4 Allergic Reactions

We expressly disclaim liability for any allergic reactions. All our products contain tree nuts, and customers are responsible for being aware of their own allergies before purchasing.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Alfa Quilon Dry Fruits, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising out of or relating to:

Your violation of these Terms
Your violation of any rights of another party
Your misuse of our products
Any information you provide to us

18. WARRANTIES AND DISCLAIMERS

18.1 Product Warranty

We warrant that our products:

Are fit for human consumption when used before the best before date
Comply with FSSAI food safety standards
Are as described on our website

18.2 Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY STATED ABOVE, ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

18.3 Natural Product Variations

Due to the natural nature of our products, variations in color, size, taste, and texture may occur. These variations do not constitute a defect or breach of warranty.

19. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
War, terrorism, or civil unrest
Government actions or regulations
Strikes or labor disputes
Epidemics or pandemics
Failure of suppliers or shipping carriers
Internet or telecommunications failures

20. PEAK SEASON POLICIES

During peak seasons (festivals, holidays, special occasions), we may implement special policies including:

Extended delivery timeframes
Limited product availability
Modified customer service hours
Special pricing or promotional offers

Any such special policies will be communicated on our website and via email.

21. GOVERNING LAW AND JURISDICTION

21.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

21.2 Jurisdiction

Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Kollam, Kerala, India.

21.3 Dispute Resolution

In the event of any dispute:

Contact us first at alfaquilon@gmail.com to attempt informal resolution
If informal resolution fails, disputes will be resolved through the courts of Kollam, Kerala, India
Each party shall bear its own costs and expenses related to any dispute

22. CONSUMER PROTECTION

22.1 Indian Consumer Rights

Nothing in these Terms shall affect your statutory rights as a consumer under Indian law, including the Consumer Protection Act, 2019.

22.2 Food Safety Compliance

We are committed to complying with all applicable food safety regulations, including:

Food Safety and Standards Act, 2006
FSSAI regulations and guidelines
Food labeling requirements

23. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Alfa Quilon Dry Fruits regarding your use of our website and purchase of products.

25. WAIVER

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Alfa Quilon Dry Fruits.

26. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

27. CHANGES TO TERMS

27.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

27.2 Notification

We will notify you of material changes by:

Posting a notice on our website
Updating the "Last Updated" date at the top of these Terms
Sending an email notification (if you have opted in to receive communications)

27.3 Continued Use

Your continued use of our website and services after changes to these Terms constitutes your acceptance of the modified Terms.

28. CONTACT INFORMATION

For any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us:

Alfa Quilon Dry Fruits
Email: alfaquilon@gmail.com
Location: Kollam, Kerala, India

29. ACKNOWLEDGMENT

BY PLACING AN ORDER ON OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

SPECIAL NOTICES:

ALLERGEN WARNING: All products contain tree nuts. Not suitable for individuals with nut allergies.

NO RETURNS: Due to the food safety nature of our products, we do not accept returns or exchanges. All sales are final.

SHELF LIFE: All products have a shelf life of 60 days from packaging date. Store in airtight containers in a cool, dry place.

FSSAI CERTIFIED: Alfa Quilon Dry Fruits is certified by the Food Safety and Standards Authority of India, ensuring the highest standards of food safety and quality.